Last updated: 19 August 2025
Lauren Barrett respects your privacy and is committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how your personal information is collected, used, stored, and shared when you use our services.
1. What Information We Collect
We may collect the following types of information:
- Personal details (name, email, phone number, address, business details)
- Service information (booking requests, enquiries, communication records)
- Health information (if you are a clinical client)
- Technical information (IP address, browser type, cookies, analytics data)
Sensitive information (such as health information) is only collected when necessary for service delivery and is handled with extra care in accordance with APP 3 and APP 6.
2. How We Collect Information
We collect information through:
- Our website and contact forms
- Email, phone, and messaging services
- Online bookings (via Cal.com)
- Surveys and intake forms (via Google Forms)
- Clinical notes and records (via Halaxy)
- AI tools used with informed consent (e.g., BastionGPT or note-taking aids)
3. How We Use Your Information
We use your information to:
- Provide counselling, mentoring, and related services
- Manage bookings, billing, and administration
- Communicate with you about services
- Improve our website and offerings
- Meet legal, ethical, and professional obligations
AI tools are never used to make automated decisions about your care. They are supplementary tools to support efficiency and communication.
4. Storage and Security
Your information is stored securely:
- Clinical records are stored in Halaxy, a secure health practice management system.
- Bookings are managed via Cal.com, which may store limited contact information.
- Forms and surveys completed via Google Forms are stored on Google’s servers.
- AI tools (e.g., BastionGPT) are used in line with APP requirements, with data stored securely in Australian servers where possible.
We take reasonable steps to ensure all providers use strong encryption, secure access controls, and comply with privacy regulations.
5. Where Your Data Is Sent
Some service providers store and process data outside Australia, including in the United States and the European Union.
Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with the Australian Privacy Principles (APP 8).
6. Access and Correction
You can request access to the personal information we hold about you or ask for corrections if it is inaccurate. To do this, contact us using the details below.
7. Children and Minors
We do not knowingly collect personal information from children under 16 without parental or guardian consent. If you believe a child has provided us with information without consent, please contact us immediately.
8. Complaints
If you have a privacy concern or complaint, please contact us first so we can work with you to resolve it.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au
📞 1300 363 992
9. Contact Us
If you have any questions about this Privacy Policy, please contact:
Lauren Barrett
📧 [email protected]
📞 02 5016 1101
🌐 www.laurenbarrett.com.au